Award: The NSIF receives award for managerial excellence
The Director General of the Social Security Institution received the "Excellent Manager" diploma awarded by the Pigier Business and Management School (ESCM) on the afternoon of Wednesday 10 April 2024 in Douala.
The sustained efforts of a constantly innovative management vision focused on results were recognised at the academic level. To thunderous applause, Mr Noël Alain Olivier MEKULU MVONDO AKAME was presented by the CEO of ESCM Pigier, Dr Henri Tafou Tchouato, with the 'Excellent Manager' diploma, awarded for the quality of his professional career as a business developer, for excellence in the business world and inspiring leadership.
The seminar was held on 10 April 2024 in Douala as part of the celebrations marking 12 years of the Pigier Institute in Cameroon. Under the theme: " Personal development and empowerment for the professional and social integration of young people ", the ceremony, coupled with the award of honorary diplomas to second-generation Cameroonian entrepreneur-captains of industry, was attended by senior government officials and top company managers, including the Vice-Chancellor of the University of Douala, representing the Minister of State, Minister of Higher Education; the CEO of the Autonomous Port of Douala; and the CEOs of Routd'Af, WELA, and BOCOM.
The Director General of the NSIF took the floor to thank the Pigier Institute for this award, as well as the representative of the Chancellor of the Academic Orders, Professor Luc Magloire Ondoua. He also expressed his amazement at the quality of the diploma, which, in addition to being a distinction as is often the case, also has an academic, official, and solemn character. He then outlined the vision of the institution over which he is in charge. "You know the NSIF perfectly well, or at least I hope you do. We had to change the NSIF's DNA to give it two main characteristics that I hope we shall never lose, i.e. quality of service and performance ".
He continued: " We believe that without the quality of service, it is not possible to achieve performance, just as performance can only be achieved through the quality of service. Every three months we carry out surveys among the public to find out whether our policyholders are happy with us. I have to admit that I've never been satisfied with the results, because there's always a small percentage of dissatisfied people, and my staff think that I'm harassing them. I'm looking for that little bit to compensate, which sometimes represents 3 to 4 or even 5% ".
The NSIF's Top Manager, Cameroon has enormous potential, and there is no shortage of ambitions. To achieve performance, the Director General concluded by saying, we need to "remove the lock of a cumbersome bureaucracy which, I believe, is preventing performance, but I do not doubt that we shall get there ".
