441 Yaoundé-CMR, place de l'indépendance
(+237) 222 224 601 |
8383
8383
Dear Customer, You are the reason for our organization's existence, the center of our concerns. We have qualified staff at your service at all times.
- Objectivity: We guarantee an objective service, without any discrimination, in compliance with current regulations.
Integrity: The integrity of our agents is imperative. The service is provided without compensation. - Confidentiality: We guarantee the protection of your personal data and any complaints thanks to a secure information system. Innovative attitude.
We do everything necessary to adapt our operations to the demands of an ever-changing society. We have adopted the
disability approach, in particular with regard to accessibility to our premises (access ramps, audio lifts with Braille buttons) and other facilities such as priority handling of files. Innovation means taking the risk of going beyond the limits of performance. At CNPS, innovation is our credo.
Transparency:Your rights and responsibilities are communicated to you on an ongoing basis, by available staff and through a multifaceted communication network: mail, telephone, brochures, internet, etc.
To ensure complete transparency, the direct telephone and email contacts of the General Manager, central directors, and center managers are permanently displayed in our reception areas for the attention of all our customers.
Efficiency:To serve you, all our actions are underpinned by the three-pronged approach of "budget savings, efficiency, and value creation," in strict compliance with legality. We therefore work every day to control response times.
Quality:Quality is a constant pursuit for us. To this end, we regularly conduct satisfaction surveys.
Le site web de la CNPS se veut dynamique, convivial et régulièrement mis à jour. Nous restons ouverts à toutes vos suggestions pour le rendre toujours plus utile et convivial.
