Nos Valeurs

Our values
Dear Customer You are the raison d'être of our organization, the center of our concerns. We put qualified staff at your disposal.
We guarantee an objective service, without any discrimination, in compliance with the regulatory provisions in force.
The probity of our agents is imperative. The service is provided without consideration. Confidentiality
We guarantee the protection of your personal data and any complaints through a secure information system. Innovative attitude. We implement all the necessary means to adapt our operations to the requirements of a constantly changing society. We have adopted the handicap approach, particularly with regard to accessibility to our premises (access ramps, audio lifts with braille keys) and other facilities such as priority in the processing of files. To innovate is to take the risk of exceeding the limits of performance. At the CNPS, innovation is our credo.
Your rights and duties are communicated to you on a permanent basis, by available staff and through a multifaceted communication network: mail, telephone, brochures, internet, etc. To ensure total transparency, direct telephone and e-mail contacts with the Director-General, central directors and heads of centers are in place. permanently displayed in our reception areas, for the attention of all our customers.
EfficiencyTo serve you, all our actions are underpinned by the “budget economy” triptych management, efficiency and value creation ", in strict compliance with the legality of acts. We are therefore working every day to control response times.
Quality is a constant quest for us. In this regard, we regularly organize satisfaction surveys

Read more